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Think One Angry Customer Can’t Bring You Down? In the Era of Social Media, Yes, They Can

Think One Angry Customer Can’t Bring You Down? In the Era of Social Media, Yes, They Can

by David and Shadra Bruce | Branding and Visibility, Social Media

Providing mediocre customer service has never been a marketing tactic that has proved successful for any business. It’s common sense that if you treat your customer’s poorly, they won’t come back. Before the digital age, angry customers would bad-mouth you to their...

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